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Need Help?

Extended Hours

ÎçÒ¹¾ç³¡ CUNYfirst Help Desk

Phone:
 (718) 518-6646
Email:
 cunyfirsthelp@hostos.cuny.edu
Locations:
 C-595: Students + Faculty
B-420: Staff + Faculty

Please note:

  • Internet Explorer is the preferred Web Browser for CUNYfirst
  • When navigating CUNYfirst do not hit the “back arrow” or the “stop” on the navigation. ALWAYS use the tabs on the CUNYfirst page.
  • When you see the spinning “pin-wheel” please wait for processing before advancing to another function – Not allowing this will delay your action even more and may risk you having to re-enter your data
Open/Close section If having issues claiming your account
  1. When I try to claim my account, the following error message appears:

    User not found.  Please enter correct data

    Make sure that these four identifiers are correct:
     
    • First Name
    • Last Name
    • Date of Birth
    • Last 4 of SS #

    If, after verifying that these are correct, the error message still appears, please contact one of the following:
     
    • The Help Desk – 718-518-6646
    • The Student Help Lab in C-595
       
  2. When I try to claim my account, the following error message appears:

    You must enter a value for Date of Birth

    Make sure that you follow the correct format when entering date of birth & make sure you use forward slashes (/)

    If your D.O.B. is June 16, 1987 – You should enter the following for D.O.B.: 06/16/1987

    If, after you've verified that these are correct, the error message still appears, please contact one of the following:
     
    • The Help Desk – 718-518-6646
    • The Student Help Lab in C-595
Open/Close section If having issues once you're logged in
  1. If you see a banner for another CUNY College that is not ÎçÒ¹¾ç³¡ and you're only a student (meaning that you're not staff & student):
     

    If, after doing this, the banner is still not ÎçÒ¹¾ç³¡, please contact one of the following:

    • Go to the Student Self Service
    • Then click on Personal Information
    • Once on this page, you must change a part of your personal information – like add a phone number
    • Then log out of CUNYfirst and log back in to correct your personal info
    • The banner should be updated to ÎçÒ¹¾ç³¡
       

    If, after doing this, the banner is still not ÎçÒ¹¾ç³¡, please contact one of the following:

    • The Help Desk – 718-518-6646
    • The Student Help Lab in C-595
       
  2. I forgot my password:
     
    • Go to the CUNYfirst Log In page
    • Click on Forgot your password?
    • You will need to provide your User ID or your Empl ID
       
  3. I want to change my password:
     
    • Go to the CUNYfirst Log In page
    • Click on Change Password
    • You will need to provide your User ID or
    • Empl ID & your current password
       
  4. I forgot the answers to my security questions:
     
    • Go to the CUNYfirst Log In page
    • Click on First time users
       

If it has been more than 120 days since you've logged into your CUNYfirst account:

  • Even if you remember your user name & password:
    • Go to the CUNYfirst Log In page
    • Click on First time users
Open/Close section If you're having issues after you log in
The Financial Services Guide gives you an overview of how to access your financial aid and billing information in CUNYfirst.
  1. After I log in the following error message appears:

    Authorization Error

    Contact:
    • The Help Desk – 718-518-6646
    • The Student Help Lab in C-595

  2. After I log in I'm Not able to see Student Center
    • Click on the Refresh Menu
       
    If, after refreshing, the message still appears, please contact one of the following:
     
    • The Help Desk – 718-518-6646
    • The Student Help Lab in C-595

  3. I'm Not able to view my transcript

    Make sure you have Adobe PDF Reader

    Then you can do one of two things:
     
    1. Disable pop-up-blocker
    2. Add the following to secure sites exactly as is: *.cuny.edu to your web browser’s Trusted Sites